AI Workflow Capture for Enterprise Teams: Making Agent Behaviour Visible
Designing for the tension between delegation and control — where users hand off work to AI without losing transparency or trust.
RESHMA LOKANATHAN
MS HCDE @ UW
Designing trust between peopleand intelligent systems.
DEI 2026 Award
V.00∞
Enterprise Loan Management Platform for India's Largest Private Bank
HDFC's disbursement toolchain was fragmented across agents, spreadsheets, and legacy screens — borrowers and builders lacked a single coherent path from initiation to disbursement.
Coming soon
Redesigning APR Configuration Workflow for Financial Institutions That Reduced Ops Team Dependency
Enabling self-service interest rate configuration for financial institutions by redesigning an internal, ops-only workflow.
[ 03 ] ABOUT ME
Hi, I'm Reshma.
Product designer. Systems thinker. Professional overthinker.
I design products that make complicated things feel a little less complicated.
Currently thinking about
AI agents, human control, trust, and what happens when software starts doing things for us.
[ 03.1 ] CURRENTLY OBSESSED WITH
Physical AI
Robotics
HMI
3D interfaces
AI agents
Building things in Cursor
Redesigning my portfolio for the millionth time.
[ 03.2 ] THE TIMELINE
2019 → 2021
RC Architecture
Architectural Designer
Architecture · Spatial design · 3D · Visualization
2021 → 2022
GreenPro
Product Designer
Digital products · Design systems · Enterprise UX
2022 → 2024
CX100
Product Designer
Amazon · HDFC Bank · Doha Bank
2024 → 2026
University of Washington
MS — Human Centered Design & Engineering
Research · HCI · Accessibility · Interaction design
2025
ZSuite Technologies
UX Design Intern
Fintech · Enterprise systems · Configuration
2025 → 2026
Office of Inclusive Design — UW
Assistant Director
2026
Super Labs
Product Designer
AI · Agentic workflows · Enterprise software
[ 03.3 ] A FEW VERY IMPORTANT FACTS
- Favorite prototyping tool
- Cursor
- Current rabbit hole
- Physical AI
- Most used phrase
- “Wait, but what happens if…”
- Design superpower
- Turning messy workflows into something people can actually understand
- Weakness
- I will absolutely notice a 2px alignment issue
- Next thing I want to learn
- HMI + robotics